Coronavirus and property management


How many times have you heard the words “unprecedented times” in the last few weeks? You certainly don’t need us to tell you that the world has changed for everyone; including the way many of us, in many industries, do business.

Property management as a profession – and the real estate industry more broadly – is no exception. We are seeing change as the only constant, the move to remote working accelerate dramatically, and (because there is always a silver lining), the industry finally coming together.

Here are three things we’ve observed since coronavirus changed the way we work and some tips for maintaining wellness during this time.

What we’re seeing in property management

Innovation is happening, and it’s happening everywhere. No longer just a buzz word thrown around at the top, we are seeing people and businesses moving quicker than ever before to accommodate the new norm.

More than the tangibles, the culture shift that’s taken place within our industry over the last few weeks is the key cause for celebration. We are seeing technology combine with ideas and enthusiasm to drive this industry right now. For so long, we have procrastinated and – at times – had a negative “that won’t work” mindset. No more! We for one (or two, actually) are excited to see these ideas and innovations come to fruition.

Now, more than ever, we know that property management is an inherently human-focused industry. Our driving passion is the goal of improving people’s lives.

It’s no overstatement to suggest that we have seen more collaboration in the property management industry over the last few weeks than we have in the last 10 years.

We are seeing businesses and disciplines come together to share ideas, work together and support each other during what is a universally difficult time. This sense of collaboration isn’t industry specific; from cafes to retail to finance to public sector, we are noticing more kindness, more communication and ultimately a closer community.

Stronger relationships

Now, more than ever, we know that property management is an inherently human-focused industry. Our driving passion is the goal of improving people’s lives. As an industry, we’ve been looking for new ways to add value to people and we now have a new opportunity to redefine the relationship between property managers and our clients. We believe that in the long run, coronavirus will bring the industry, and the people we serve, closer.

Tips for staying well

Here are three mindset changes that will help you stay on track and productive during the coronavirus pandemic:

  • Accept that you can’t control the situation now or into the future. It’s a cliché, but all anyone can control right now is how we respond to it. Staying positive is critical; remember to find the small wins in each day, in each meeting, in each piece of work. Find the silver linings to practice gratitude and patience at a time we need it the most.
  • Keeping routine is helping us adapt to the new normal. Here at Gill & Hooper, we are making a conscious effort to ensure we are still getting up at the same time each day, getting our daily exercise, taking the opportunities to soak up that vitamin D and making sure we take time for ourselves.
  • We’re trying to look ahead to make sure that we’re staying focused on what we’d like to have achieved by the time we can all step out into the big wide world again. Whether it’s exploring a new hobby, learning a new skill, finally reading that book you’ve wanted to read or even cleaning out that pesky linen cupboard; make sure you’re still working towards your goals.

It’s not all positivity though; we’re certainly not ashamed to admit that we’re struggling with a few isolation challenges.

The temptation to eat everything (literally, everything) in the house is a difficult one to get under control, amirite?! But you know what they say… “what happens in the pantry during isolation, stays in isolation.”

And while we’re on the subject of those insatiable isolation appetites… Zoom double chins anyone? But while the angle is unflattering, we’ve gotta admit that we’re loving staying connected to our team, friends and family to really feel the sense of community we’ve got around us.

What are your biggest learnings, wellness tips or challenges right now? Let us know in the comments below!

Whether or not you’re into New Year’s resolutions—there’s definitely something to be said for setting intentions and goals at the start of a brand-new decade that will work to set the tone for the year.

Here at Gill & Hooper, we’re all about setting ourselves up for success, and, to us, that includes consistently working on goals and plans that will enrich our careers and personal lives. Here are our best tips for goal setting and planning your way to success during 2020 and beyond.

Set SMART goals

It’s an obvious one, but with good reason. Ever heard the acronym SMART when it comes to goal setting? It refers to making sure any goals set meet the following criteria:


By making sure anything you wish to achieve meets these standards, you’re putting yourself in the best possible position to actually accomplish your goals.

Goal setting
Set goals that you’re actually motivated to achieve

Sure, you might want to become head of your department by the time the year is through—but unless you’re motivated to put in the necessary work to get there (providing the goal is SMART, of course), there’s simply no point in giving it energy until you are.

Goals are an entirely personal entity, and you need to understand exactly why it’s important to you. This means being completely honest about how much you’re willing to commit to one is key.
If you’re not quite ready to make necessary sacrifices, simply put the goal on your mental shelf and revisit when you are.

Make an action plan and get granular

And we mean, really granular. You know how ticking items off of a to-do list is up there with one of life’s most satisfying activities? Well, getting down to the nitty gritty when it comes to your goals will mean you’re splitting them up into manageable tasks—and ensure you’re ticking your way through them sooner rather than later. Winner, winner, goal-setting dinner.

The only way to stay on track is to make sure you’re continuously and consistently checking in with your goals
Set aside time each day to check in with your goals

The only way to stay on track is to make sure you’re continuously and consistently checking in with your goals—seeing where you’re at and noting any adjustments that need to be made to keep you treading the path of success. Designating time each day, even multiple times a day (and putting it in your calendar to ensure you take action!) will keep you comfortably and confidently tracking along with your goals.

Seek internal and external accountability

By doing the above, you’ll keep yourself internally accountable—however designating an external source can be another great way of staying accountable and on track.

Why not discuss your goals with a mentor, close friend or family member, and set up reoccurring meetings where you can reflect on your progress? If you’ve got someone beyond yourself to answer to—especially if it’s an industry professional who’s work you admire—you’re way more likely to reach your goals.

If your goal is to accelerate your career in 2020, make sure you’re following Gill & Hooper over on Facebook and Instagram for inspiration and tips.

Leave a comment